Privacy Policy

Effective date: 09 May 2026

South Coast Forklift Training is committed to protecting your privacy and handling personal information responsibly and securely.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under UK data protection law.

Who We Are

South Coast Forklift Training is operated by Clinton Mitchell trading as South Coast Forklift Training.

We provide workplace forklift and material handling equipment training services across Hampshire and surrounding areas.

We are registered with the Information Commissioner’s Office (ICO), registration number ZA464833.

Information We Collect

We may collect and store the following information:

• Name and company name
• Email address
• Telephone number
• Billing and payment information
• Training records and assessment results
• Certificates and ID card information
• Photographs used for training ID cards or certification purposes
• Email correspondence and booking information
• Website usage data collected through Google Analytics

How We Use Your Information

We use personal information to:

• Respond to enquiries
• Arrange and deliver training courses
• Issue certificates and training records
• Maintain legally and operationally necessary records
• Process invoices and payments
• Improve the performance and usability of our website
• Comply with legal obligations

We do not sell personal information to third parties.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

Training Records and Retention

Training records, certificates, course paperwork, and related documentation may be retained for a minimum of 6 years and, in some cases, longer where considered necessary for legal, operational, insurance, or accreditation purposes.

This helps us verify previous training, reissue documentation where appropriate, and demonstrate compliance with recognised workplace training standards.

Payments

Card payments are processed securely through third-party payment providers such as SumUp and other banking providers

We do not store or retain full payment card details.

Website Analytics and Cookies

Our website uses cookies and similar technologies to help improve functionality and understand how visitors use the site.

We use Google Analytics to collect anonymous information such as pages visited, time spent on the site, and general visitor behaviour.

You can control or disable cookies through your browser settings.

For more information about how Google handles data, please visit the Google Privacy Policy.

Embedded Content and Third-Party Services

Our website may include embedded services such as Google Maps. These services may collect technical information such as your IP address or usage data in accordance with their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services.

Sharing Your Information

We only share personal information where necessary to operate the business, comply with legal obligations, or provide requested services.

This may include accountants, payment processors, accreditation bodies, IT providers, or regulatory authorities where required.

Any third parties handling personal information on our behalf are expected to process it securely and lawfully.

Data Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Object to or restrict certain types of processing
• Request transfer of your information where applicable
• Withdraw consent where processing relies on consent

Requests may be subject to legal, operational, or accreditation-related retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.

Any updates will be published on this page.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

South Coast Forklift Training
Email: info@scftraining.co.uk