Frequently Asked Questions
Home / Frequently Asked Questions
Do You Have Questions?
We have the answers!
We know the importance of choosing the correct training course, and you might have a few questions along the way. Below, you’ll find answers to the most common queries about our training programs, certification, and requirements.
If you don’t see the answer you’re looking for, feel free to contact us—we’re always happy to help!
General Course Information
How much does training cost?
Every course is priced individually. We’ll discuss your requirements in detail to ensure you get the right category and level of training for your team or business.
How do I book a course?
Once we’ve agreed on the training you need, you can book by phone, email, or through our online contact form. It’s quick and easy.
How can I be sure I’m booking the right forklift course?
No problem – send us a photo of your lift truck (especially the rated capacity plate), and let us know the make and model. Previous certificates also help us tailor the right course for you.
Do you have a local training centre?
We don’t have a fixed training centre. Instead, we come to you, saving travel time and letting your staff train on the equipment they’ll be using.
What payment methods do you accept?
We accept BACS bank transfers and all major debit and credit cards – Visa, MasterCard, Maestro, and American Express. You can also pay securely online through our PayPal gateway.
When is payment due?
Payment is required a minimum of 14 days before the course begins. If you cancel within 14 days of the start date, the full fee will still apply.
Training and Accreditation
Will my instructor be accredited?
Yes – every instructor is fully ITSSAR-accredited. You're welcome to review their credentials before training starts.
Are you insured?
Absolutely. We carry both public liability and professional indemnity insurance.
Can I check if South Coast Forklift Training is accredited?
Yes – we’re listed in ITSSAR’s official directory of accredited training providers.
Does your price include certification?
Yes, all our training prices include certification and registration. There are no hidden costs.
Do I need a driving licence to operate a forklift?
Not if you're only operating on private property. A car driving licence is only needed if you’re planning to drive a lift truck on public roads.
What do I need to provide for on-site training?
You’ll need a suitable room for classroom sessions, space for practical assessments, and PPE for trainees. Safety shoes are a must.
Who or what is ITSSAR?
ITSSAR (Independent Training Standards Scheme and Register) is one of the five UK workplace transport training accrediting bodies under the ABA (Accrediting Bodies Association).
Certification and Legal Requirements
What happens after training is completed?
- An ITSSAR-approved Certificate of Basic Training
- A personalised ID card listing the courses they’ve completed
- Registration on ITSSAR’s TOPS (Trained Operator Passport Scheme) database
I’ve lost my forklift certificate. Can I get a copy from the HSE?
The HSE doesn’t keep operator training records. Contact your original training provider, previous employer, or the accreditation body. If these aren’t available, your new employer may require a new course or assessment.
My training was over three years ago. Does my employer have to send me on a refresher course?
There’s no law saying refresher training must be done every X years; the HSE recommends periodic reassessment – especially after an incident, if skills have lapsed, or if the operator hasn’t used a truck in some time.
I’ve never had formal forklift training. Is that legal?
No – employers have a legal duty under the Health and Safety at Work Act 1974 to ensure all operators are properly trained. Operating a lift truck without training could lead to serious legal consequences for your employer.
How long does a forklift licence last?
Technically, forklift certificates don’t expire, but the HSE recommends refresher training every 3–5 years to stay current and safe.
Do employers have to keep training records?
Yes. Employers should keep clear records of all lift truck training, including operator names, training content, and certification dates. It’s essential for legal compliance and safety planning.
Health, Safety, and Regulations
What’s the minimum age to operate a forklift?
Generally, operators must be over the minimum school leaving age (16), except in ports, where the minimum is 18. Employers must also carry out extra risk assessments for young workers.
Do forklift drivers need a medical?
Employers should assess fitness to operate based on the role. The HSE recommends following DVLA medical standards, especially for higher-risk environments.
Do forklift operators have to wear seat belts?
Yes. Since 2002, trucks such as counterbalance and rough terrain models must have restraint systems. If yours doesn’t, a risk assessment may still require one to be retrofitted.
Can I use a cage on a forklift to lift someone?
Only in exceptional cases. HSE guidance (PM28) says non-integrated platforms should only be used if no safer option, like a MEWP, is available. They’re not for routine work.
Do powered pallet trucks require training?
Yes. Even small pallet trucks can lift over 2 tonnes and pose serious risks. Training is legally required for all work equipment under PUWER.
What affects how long a forklift course lasts?
- The type of truck
- The number of people being trained
- Their experience level
Website Information
Where can I find your privacy policy and terms and conditions?
We have dedicated pages for the GDPR privacy policy and terms and conditions.
Expert Training Our Customers Love
We look forward to working with you
Professional Instruction
ITSSAR-accredited courses
Cost Effective
Premium service for less
Fully Insured
Public liability & indemnity
Easy Booking
Simple application process
No wonder our clients keep coming back
Feedback from our trainees
"Friendly, easy going instructor. Makes you feel relaxed. Very eloquent."
NO, Bordon, Hampshire
"Trainer was very helpful and approachable. Training aids such as videos etc. were instructive."
AW, Verwood, Hampshire
"Great at explaining parts of the course so it was easier to understand."
CJ, Fareham, Hampshire
⭐ Want to see more? Check out our Google reviews.
What is a forklift licence?
Technically, there is no such thing as a forklift licence. But, after completing basic training, you’ll be issued a forklift certificate – ours are ITSSAR-accredited.