Frequently Asked Questions
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Do You Have Questions?
We have the answers!
We understand the importance of selecting the right training course, and you may have a few questions along the way. Below, you’ll find answers to the most common queries about our training programs, certification, and requirements.
If you don’t see the answer you’re looking for, feel free to contact us—we’re always happy to help!
General Course Information
How much does training cost?
Every course is priced individually. We’ll discuss your requirements in detail to ensure you get the right category and level of training for your team or business.
How do I book a course?
Once we’ve agreed on the training you need, you can book by phone, email, or through our online contact form. It’s quick and easy.
Do you have a local training centre?
We don’t have a fixed training centre. Instead, we come to you, saving travel time and letting your staff train on the equipment and premises where they will be working.
What payment methods do you accept?
We accept BACS bank transfers and all major debit and credit cards, including Visa, Visa Debit, Visa Electron, MasterCard, Maestro, and American Express. Card payments are available by prior arrangement only, and you will receive a secure SumUp payment link by email to complete your transaction.
When is payment due?
Payment is required a minimum of 14 days before the course begins. If you cancel within 14 days of the start date, the full fee will still apply.
Training and Accreditation
Will my instructor be accredited?
Yes – every instructor is fully ITSSAR-accredited. You're welcome to review their credentials before training starts.
Are you insured?
Absolutely. We carry both public liability and professional indemnity insurance.
Can I check if South Coast Forklift Training is accredited?
Yes – we’re listed in ITSSAR’s official directory of accredited training providers.
Does your price include certification?
Yes, all our training prices include certification and registration. There are no hidden costs.
What do I need to provide for on-site training?
You’ll need a suitable room for classroom sessions, space for practical assessments, and PPE for trainees. Safety shoes are a must.
Who or what is ITSSAR?
ITSSAR (Independent Training Standards Scheme and Register) is one of the five UK workplace transport training accrediting bodies under the ABA (Accrediting Bodies Association).
What affects how long a course lasts?
- The course type
- The number of people being trained
- Their experience level
Certification and Legal Requirements
What happens after the training is completed?
- An ITSSAR-approved Certificate of Basic Training is issued
- A personalised ID card listing the courses they’ve completed is issued
- Successful candidates are registered on ITSSAR’s TOPS (Trained Operator Passport Scheme) database
My training was over three years ago. Does my employer have to send me on a refresher course?
There’s no law saying refresher training must be done every X years; the HSE recommends periodic reassessment – especially after an incident, if skills have lapsed, or after a period of inactivity.
Do employers have to keep training records?
Yes. Employers should keep clear records of all training, including operator names, training content, and certification dates. It’s essential for legal compliance and safety planning.
How long does a certificate/licence last?
Technically, certificates don’t expire, but the HSE recommends refresher training every 3–5 years to stay current and safe.
Health, Safety, and Regulations for Lifting Equipment
What’s the minimum age to operate a forklift?
Generally, operators must be over the minimum school leaving age (16), except in ports, where the minimum is 18. Employers must also carry out extra risk assessments for young workers.
Do forklift drivers need a medical?
Employers should assess fitness to operate based on the role. The HSE recommends following DVLA medical standards, especially for higher-risk environments.
Do forklift operators have to wear seat belts?
Yes. Since 2002, trucks such as counterbalance and rough terrain models must have restraint systems. If yours doesn’t, a risk assessment may still require one to be retrofitted.
Can I use a cage on a forklift to lift someone?
Only in exceptional cases. HSE guidance (PM28) says non-integrated platforms should only be used if no safer option, like a MEWP, is available. They’re not for routine work.
Do powered pallet trucks require training?
Yes. Even small pallet trucks can lift over 2 tonnes and pose serious risks. Training is legally required for all work equipment under PUWER.
Forklift Truck Training
How can I be sure I’m booking the right forklift course?
No problem – send us a photo of your lift truck (especially the rated capacity plate), and let us know the make and model. Previous certificates also help us tailor the right course for you.
Do I need a driving licence to operate a forklift?
Not if you're only operating on private property. A car driving licence is only needed if you’re planning to drive a lift truck on public roads.
I’ve lost my forklift certificate. Can I get a copy from the HSE?
The HSE doesn’t keep operator training records. Contact your original training provider, previous employer, or the accreditation body. If these aren’t available, your new employer may require a new course or assessment.
I’ve never had formal forklift training. Is that legal?
No – employers have a legal duty under the Health and Safety at Work Act 1974 to ensure all operators are properly trained. Operating a lift truck without training could lead to serious legal consequences for your employer.
Do you deliver on-site forklift training?
Yes – all training is carried out at your premises, using your machines and environment to make the course relevant and practical.
Vehicle Banksman Training
What is a vehicle banksman?
A vehicle banksman is responsible for guiding drivers and plant operators during reversing or difficult manoeuvres, helping reduce the risk of collisions on site.
Who needs banksman training?
Anyone tasked with directing vehicles or plant where visibility is restricted. It’s especially important in construction, warehousing, and busy yards.
Is there a minimum age for a vehicle banksman?
There’s no legal minimum, but most employers require banksmen to be 18+ due to the level of responsibility and site risk.
Do you deliver on-site banksman training?
Yes – all training is carried out at your premises, using your workplace environment to make the course relevant and practical.
Website Information
Where can I find your privacy policy and terms and conditions?
We have dedicated pages for the GDPR privacy policy and terms and conditions.
Expert Training Our Customers Love
We look forward to working with you
Professional Instruction
ITSSAR-accredited courses
Cost Effective
Premium service for less
Fully Insured
Public liability & indemnity
Easy Booking
Simple application process
No wonder our clients keep coming back
Feedback from our trainees
"Friendly, easy going instructor. Makes you feel relaxed. Very eloquent."
NO, Bordon, Hampshire
"Trainer was helpful and approachable. Great training aids and videos."
AW, Verwood, Hampshire
"Great at explaining parts of the course so it was easier to understand."
CJ, Fareham, Hampshire
⭐ Want to see more? Check out our Google reviews.
What is a forklift licence?
Technically, there is no such thing as a forklift licence. But, after completing basic training, you’ll be issued a forklift certificate – ours are ITSSAR-accredited.