High-Level Order Picker Training
On-Site HLOP Courses
Training that works in the real world, not just the test
We deliver high-level order picker (HLOP) training on-site at your premises, helping employers ensure operators are trained safely, competently, and in line with recognised industry standards using the equipment and conditions they work with every day.
All our training courses follow ITSSAR guidance and the Health and Safety Executive’s Approved Code of Practice (L117), supporting your legal responsibilities while building practical operator competence for real workplace conditions.
Training combines essential knowledge with practical, hands-on instruction delivered within your normal working environment. The focus is not simply passing a test, but building the practical skills and awareness needed to operate order pickers safely, efficiently, and responsibly during day-to-day operations.
Not sure which training level you need? Here’s how the different forklift training levels compare:
Forklift Training Levels Explained
All courses follow recognised ITSSAR standards and are delivered in line with current HSE guidance.
Novice Operator Training
Experienced Operator Training
Safety Refresher Training
Conversion Training
For a more detailed breakdown of each training level, view our forklift training levels guide.
How Our Training Works
Training in Real Workplace Conditions
All high-level order picker (HLOP) training takes place on-site using your own equipment and normal working environment. Training operators on the trucks they use every day helps develop practical skills that directly reflect workplace conditions, operating procedures, and load handling requirements.
High-level order pickers are battery-powered machines commonly used indoors within warehouses and distribution centres for order picking tasks carried out at significant working heights. These machines allow operators to access elevated picking locations while manually handling stock within racking systems. Training on your own equipment at your premises helps operators become familiar with the controls, operating characteristics, picking procedures, lift heights, and warehouse layouts they encounter during day-to-day work.
As high-level order pickers involve working at height and manual handling activities, additional safety considerations may also form part of the training process depending on the equipment and working environment.
Courses are tailored to your business requirements and scheduled to minimise disruption wherever possible. Both practical and theoretical instruction can be adapted to suit novice, experienced, refresher, and conversion training requirements.
Facilities Required
We will require access to your high-level order picker (HLOP) along with a safe, undisturbed area suitable for practical training exercises and testing. Access to the warehouse aisles, racking systems, and picking locations used within your workplace is normally required for realistic operating exercises. Suitable loads and picking tasks relevant to your workplace activities are also beneficial where available. Traffic cones and training materials are supplied by the instructor.
As high-level order pickers involve working at significant height, additional safety procedures and controls may be required depending on the equipment and working environment.
For theory sessions, a small office or meeting area with a table, chairs, and power is sufficient for the instructor and trainees.
Operators must wear safety footwear and any personal protective equipment required under your company’s risk assessments. High-visibility vests are supplied where required.
Accredited Certification
On successful completion, your business will receive full certification documentation for each operator, including an ITSSAR-accredited high-level order picker (HLOP) certificate, a photo identification card, and a written assessment of performance - all included within the course fee.
Qualifications are nationally recognised and recorded on the TOPS (Trained Operator Passport Scheme) database, providing clear, verifiable proof of training and helping employers maintain accurate training records.
Ongoing Training Support
Our service does not end when the training finishes. We remain available to provide ongoing advice and guidance, helping our customers maintain safe workplace operations and meet their compliance responsibilities.
Following training, clients also receive a range of supporting documentation and resources, including:
- Refresher training reminders
- Relevant health and safety documentation
- Battery recharging safety poster
- Seven-day pre-use inspection checklists
- Authorisation to operate lift trucks forms
- Employer training record forms
GET TRAINING WRONG, AND THE CONSEQUENCES FOLLOW
Forklift Training That Stands Up to Scrutiny
Structured, workplace-based training designed around real operational conditions.
On-Site, Relevant Training
Delivered at your premises using your equipment, so operators are trained in conditions that reflect your actual workplace.
ITSSAR-Accredited Standards
Structured training with the documentation, assessment, and professional standards employers should expect.
Clear, Practical Instruction
No jargon or shortcuts - operators gain a genuine understanding of safe working practices, not just how to pass a test.
Straightforward and Reliable Service
Straightforward booking, clear communication, and certification and paperwork completed promptly with no hidden extras.
Trusted by Businesses Across Hampshire and the South
Instructor was great and turned a potentially mundane course into a great day!
PB, Fareham, Hampshire
The instructor covered a wide variety of information, all relevant and essential.
AA, Chichester, West Sussex
Very engaging and keen to teach. I feel I have learnt so much from the course.
AB, Portsmouth, Hampshire
Want to see more? Check out our Google reviews.
High-Level Order Picker Course Breakdown
A typical novice high-level order picker training course combines practical and theoretical instruction designed to develop safe, competent operators, covering:
- Course induction
- The need and reasons for training and statutory requirements (HASAWA 1974 etc.)
- Introduction to equipment / control familiarisation / principles of operation
- Identification / use / adjustment of attachments in pre-determined positions
- Recommended mount and dismount
- Introduction to motive, steering controls and practice
- Basic steering exercises – simple courses
- Advanced steering exercises – figure‑of‑eight / chicane / 90° approaches
- Battery recharging procedures / maintenance
- Operator safety code and relevant handout
- Daily pre-use inspections
- Engineering principles / rated capacity / stability
- Simple hydraulics (theory)
- Introduction to hydraulic controls, handling empty pallets low‑level
- Load types / handling and weight assessment
- Manoeuvring with loads / ramps and inclines / handling awkward loads*
- Relevant safety film
- Multi-choice theory test
- Pre-use inspection test
- Practical skills test
* Topics are covered where relevant to your operation, the truck types involved, and where site facilities allow.
COMPETENT OPERATORS, START WITH PROPER TRAINING
High-Level Order Picker Course Details
Machine:
High-Level Order Picker
Category:
E2
Specification:
Operator platform height above 3 metres (3000mm)
Accrediting Body:
Independent Training Standards Scheme & Register (ITSSAR)
Maximum Ratio:
3:1:1 (3 trainees, 1 instructor, 1 machine)
Duration:
Novice - 1 trainee = 2 days, 2 trainees = 2 days, 3 trainees = 3 days
Experienced - 1 trainee = 1 day, 2 trainees = 2 days, 3 trainees 2 days
Safety Refresher - 1 trainee = 1 day, 2 trainees = 1 day, 3 trainees = 1 day
Conversion - contact us
Cost:
Contact us
Related Training Courses
Reach Truck Training
Training focused on warehouse operations, including safe manoeuvring, pallet placement in racking, and working efficiently in narrow aisles.
Very Narrow Aisle (VNA) Training
Training for VNA trucks operating in guided aisles, covering precise control, high-level stacking, and safe working within restricted warehouse systems.
Medium-Level Order Picker Training
Training for medium-level order pickers, covering safe working at height, accurate picking, and efficient operation within mid-level racking systems.
Looking for something else? View all our forklift training courses.
Quick Answers to Common Questions
Ready to Arrange Your High-Level Order Picker Training?
Tell us about your equipment, operators, and workplace environment, and we’ll recommend the most suitable training course and provide a clear, no-obligation quote.
Training is delivered on-site at your premises using your equipment and normal working environment, helping operators develop practical skills relevant to their day-to-day operations.